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Scott Credit Union · 24 minutes ago

Branch Manager

Ferguson, Ferguson, MO, US

Full-time

Onsite

Mid, Senior Level

$67K/yr - $100K/yr

5+ years exp

Scott Credit Union is hiring a Branch Manager in Ferguson, MO to lead branch operations, guide and develop the frontline team, and support members while strengthening community connections. The role focuses on achieving sales goals, operational excellence, and providing an excellent member and employee experience.

BankingFinancial Services

Responsibilities

Coach, lead and motivate branch employees to recognize and offer members the products and services that will enhance their financial well-being. Promote participation in cross sales of products and services, including referrals to mortgage, business lending and Retirement and Investment Services; provide training where applicable. Meets with employees regularly on an individual and group basis to establish and reinforce sales/service goals

Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery

Directs preparation of appropriate accounting records. Recommends budgets to management relative to the physical, human resource, and toher costs of the branch operation

Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution. Ensure expectations are met for member service satisfaction results

Qualification

Supervisory experienceFinancial services experienceLoanDeposit regulationsRetail sales experienceMicrosoft Office proficiencyCustomer serviceLeadership