ConServe · 2 hours ago
Sr Debt Counselor / Collection Representative Hybrid 2460 010226
Buffalo, Cheektowaga, NY, US
Full-time
Hybrid
Senior Level
$23/hr - $26/hr
5+ years expConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for educational institutions and government contracts. The Sr. Debt Counselor role involves managing and collecting delinquent accounts while ensuring efficient repayment and maintaining positive client relationships.
Financial Services
No H1B
U.S. Citizen Only
Responsibilities
The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives
Ensure effective decisions are made in the best interest of the client requirements and expectations
Demonstrates the right judgment that is within authority and scope of work
Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
Resolve complex issues
Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe
Skip-Tracing – to assist in locating & contacting consumers and businesses
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management
Achieve a high level of resolution with a compliant and customer centric approach
Record Maintenance – proper management & updating of system to maximize contacts
Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program
Other duties as assigned
Qualification
Required
High School Diploma or GED
One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection
Consistent, proven twelve-month performance history
Documented successful debt collection performance records
The ability to work onsite three days per week and can work remotely the remaining two days
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
The ability to work the required scheduled shift
Fluent in conversational English and ability to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
No conflicts of interest with ConServe or our Clients
Occasionally lift and/or move up to 25 pounds
Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift)
Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift)
Preferred
Associates or Bachelor's Degree
Current or recent student loan debt collection experience
Business to Business asset recovery, sales, marketing or other B2B related skills
Benefits
Performance-based monthly bonus opportunity
Award-winning benefits packages
Flexible schedules
Growth opportunities
Company
ConServe
ConServe providing accounts receivable management services for colleges and universities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Klein
CFO
Janice Correa
Sr. HR Business Partner
Company data provided by crunchbase