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Riverstone Logistics · 5 hours ago

Operations Supervisor, Outbound

Kyle, TX

Full-time

Onsite

Mid Level

Riverstone Logistics is committed to being a reliable freight forwarding partner, focusing on enhancing customer experience through final mile deliveries. The Operations Supervisor, Outbound is responsible for overseeing outbound functions within a warehouse, ensuring compliance, route planning, and customer service.

Freight ServiceLogisticsTransportationWarehousing

No H1B

Responsibilities

Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client

Lead and participate in active route monitoring daily

Assist Outbound Manager and GM with morning stand up and daily carrier communications

Assist Outbound Manager and GM in the processing of carrier settlements

Assisting Outbound Manager with recruiting and onboarding of motor carriers

Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries

Assist with audits and ensure returns processes align with RLX and client-specific requirements

Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism

Serve as a main point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards

Process and monitor claims through the client portal

Identify and escalate process discrepancies, including motor carrier compliance concerns

Perform other duties as assigned (may vary based on client requirements)

Qualification

Operations supervisory skillsCustomer service skillsConflict resolutionMicrosoft Office proficiencyFinal mile delivery experienceEmbracing new technologyVerbal communicationWritten communicationInterpersonal skillsAdaptability