TechClub Inc ยท 4 hours ago
Service Desk Engineer
Malvern, PA
Contract
Hybrid
New Grad, Entry LevelTechClub Inc is seeking a Service Desk Engineer to act as a single point of contact for end-to-end management of user calls and service requests. The role involves supporting incident management, providing communication during incidents, and fulfilling service requests for various end-user devices.
AnalyticsArtificial Intelligence (AI)Cloud ComputingCyber SecurityInformation TechnologySoftware
Responsibilities
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Qualification
Required
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls
Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Company
TechClub Inc
TechClub renders avant-garde IT solutions to corporations.
Founded in 2014
201-500 employees
H1B Sponsorship
TechClub Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (13)
2023 (18)
2022 (7)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase