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Point to Point Solution, Inc · 5 hours ago

Junior Account Manager

NYC Metro Area

Contract

Hybrid

Entry Level

$50K/yr - $55K/yr

1+ years exp

Point to Point Solution Inc. is a fast-growing, cybersecurity-focused Managed Service Provider serving professional services firms across New York City. They are seeking a Junior Account Manager to support clients, manage onboarding, and ensure high levels of client satisfaction throughout their lifecycle.

Information Technology

Responsibilities

Serve as the primary point of contact for clients

Conduct check-ins and Technology Business Reviews

Maintain high client satisfaction and proactively address concerns

Track client goals, issues, and technology roadmaps

Own and manage all onboarding phases from signed MSA to 30-day review

Coordinate schedules and deliverables between clients, technicians, and vendors

Communicate onboarding progress and expectations clearly to clients

Identify opportunities for cybersecurity upgrades (SOC/MDR, Zero Trust, SASE, Pen Testing, etc.)

Present solutions and coordinate proposals

Track and manage license usage, increases, and reductions

Assist in planning and preparing proposals, renewals, and SOWs

Perform quarterly license audits

Prepare ticket trend reports, client summaries, and onboarding dashboard

Work with technicians to ensure client expectations are aligned with deliverables

Collaborate with the Marketing team on marketing deliverables linked to client outcomes

Maintain CRM cleanliness and track all client interactions

Qualification

Client Relationship ManagementCommunication SkillsMSP Industry FamiliarityTechnical TranslationPressure ManagementFollow-through HabitsSaaS ExperienceIT Onboarding ExperienceCybersecurity Tools FamiliarityOrganizational SkillsDocumentation Skills