AMT Group Inc · 4 hours ago
Customer Service Representative
Creedmoor, NC, US
Full-time
Onsite
New Grad, Entry LevelAMT Group Inc is a company focused on sales and customer service, and they are seeking a Customer Service Representative. The primary role of the CSR is to ensure proper maintenance and use of customer-purchased safety equipment by notifying existing accounts of scheduled maintenance requirements.
ManufacturingMedical DevicePharmaceutical
Responsibilities
Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written
Perform order entry function for company within Company MRP
Present extended warranty and service contract options to the customer of existing account for consideration
Maintain all customer contact details within company CRM package. Ensure accuracy and completeness
Maintain accurate records of customer files
Communicate and work with company’s service department to provide timely answers to customer problems
Inform and communicate with customers about companion products that might be beneficial
Communicate with Company’s customers regarding order status and manage client expectations internally/externally
Other administrative duties as assigned by manager to maintain best in class customer service and support
Qualification
Required
High school diploma or equivalent
Prior experience working in a call center or customer service department
Proficiency with Microsoft Office
Must be detail oriented
Positive attitude and the ability to work both in a team environment and independently
Preferred
Experience with MRP system, specifically SAGE 100
Benefits
Major medical benefits
Dental insurance
Vision insurance
Teledoc
Life insurance
401K plan with employer contribution
Paid personal leave
Company paid general holidays
Paid company holidays
Company
AMT Group Inc
AMT Group, Inc. is a management company that oversees general operation practices of four entities.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Leath, MBA
Chief Executive Officer
Recent News
2025-07-25
2025-06-25
Company data provided by crunchbase