Heartland · 3 hours ago
Relationship Manager - North & South Americas
Charlotte, North Carolina, USA
Full-time
Hybrid
Mid Level
3+ years expGlobal Payments is a leading company in payment technology solutions, seeking a proactive Relationship Manager to join ChargebackHelp. The role involves serving as the primary contact for high-risk industry merchants, providing strategic guidance to reduce chargebacks and enhance client satisfaction and retention.
Credit CardsPaymentsTransaction Processing
Responsibilities
Serve as the trusted advisor and main point of contact for an assigned portfolio of high-risk merchants
Understand clients’ business models and chargeback challenges to provide personalized strategic guidance
Monitor client performance metrics and account health; identify trends, gaps, and opportunities for optimization
Proactively communicate product updates, insights, and best practices to ensure maximum client value and ROI
Collaborate cross-functionally with internal teams (Product, Operations, Technical Support) to resolve issues and deliver outstanding service
Promote client retention by building strong, long-term relationships and exceeding expectations
Identify opportunities to expand client usage of ChargebackHelp’s solutions and support upsell initiatives
Qualification
Required
3+ years of experience in client relationship management, account management, or customer success—preferably within fintech, e-commerce, or other high-risk industries
Solid understanding of chargeback processes, fraud prevention, or risk management is strongly preferred
Exceptional communication and interpersonal skills with the ability to manage executive-level relationships
Strong analytical skills with the ability to interpret data and provide actionable recommendations
Highly organized, self-motivated, and detail-oriented
Comfortable in a fast-paced, evolving environment and capable of managing multiple priorities
Preferred
Bachelor's degree or equivalent experience preferred
Benefits
Meaningful Impact: Your contributions directly support the financial performance and risk reduction efforts of merchants in complex industries.
Collaborative Culture: Join a supportive, mission-driven team that values innovation, communication, and results.
Flexibility & Balance: We offer flexible work arrangements and prioritize a healthy work-life balance.
Growth Opportunities: Be part of a high-growth company where your voice matters and your work drives real change in the industry.
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase