Sterling Engineering · 2 hours ago
Customer Quality Engineer
Burlington, WA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $105K/yr
2+ years expSterling Engineering is seeking a Customer Quality Engineer responsible for leading customer-focused quality assurance efforts. This role involves managing customer audits, addressing quality concerns, and implementing corrective actions to ensure high customer satisfaction.
ConsultingInformation Technology
Responsibilities
Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams
Analyze warranty claims, audit findings, and quality performance metrics to identify trends
Supervise and guide a team of quality technicians or engineers focused on finished product, out-of-the-box audits, customer requirements, and outgoing quality
Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team
Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA)
Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction
Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions
Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plans, etc
Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.)
Champion lessons learned from customer feedback across departments to drive product and process improvements
Qualification
Required
Bachelor's Degree in Engineering, Quality, or related field, or equivalent experience
2+ years in Quality Assurance, CX, CEX, Customer Quality, or Customer Experience roles in a heavy-automation, fast-paced manufacturing environment
Quality Engineer Certification
Green Belt (or higher) Certification
Demonstrated ability to lead cross-functional initiatives with technical expertise and leadership capability
Ability to interpret and understand regulatory requirements and customer requirements
Excellent communication skills, with the ability to present technical information clearly to internal and external stakeholders
Strong root cause analysis and problem-solving abilities (8D, 5-Why, Fishbone)
Proficient in statistical process control and analysis (SPC, Minitab, Excel)
Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA
Ability to collaborate across functions (Engineering, Sales, Operations, IT)
Company
Sterling Engineering
Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
501-1000 employees
H1B Sponsorship
Sterling Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (3)
2022 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Dolores Connolly
CEO
Recent News
Hartford Business Journal
2025-01-28
Hartford Business Journal
2024-12-20
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