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Goodwill Industries of Southeastern Wisconsin, Inc. · 2 hours ago

Information & Assistance Specialist

Sturtevant, WI

Full-time

Onsite

Entry Level

1+ years exp

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking an Information and Assistance Specialist to provide reliable information about programs and services for older adults and individuals with disabilities. This role involves assessing client needs, connecting them with community resources, and providing counseling on long-term care options.

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Responsibilities

Provide information and assistance including listening to the consumer, assessing his or her needs, and helping the consumer to connect with service providers or gain information to meet the identified needs

Provide information and assistance in-person in the person's home or at the ADRC office as an appointment or walk-in, over the telephone, via e-mail, or through written correspondence

Shall be knowledgeable of community services such as, Medicaid, Medicare, Social Security, SSI, SSI-E, SSDI, FoodShare, public health services and Older Americans Act services

Shall be knowledgeable about preventable causes of disability and institutionalization, shall be able to identify risk factors and refer individuals to appropriate prevention and early intervention services and programs

Shall be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services

Shall be trained on and skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts

Shall provide follow-up as required by policy and document follow-up contacts and activities

Provide counseling about the options available to meet long-term care needs and factors to consider in making long-term care decisions

Maintain certification to administer the Long-Term Care Functional Screen

Maintain certification to provide Option Counselor

Provide information on rights, and complaint, grievance, and appeal processes

Provide short term case coordination to consumers identified in the ADRC short term case coordination policy

Provide information on services available to residents wishing to relocate from a Nursing home, assisted living facility or other care setting

Assure that customers who request access to long-term care and indicate potential eligibility for publicly funded long-term care services are informed of, and assisted in accessing, these services

Responsible for completing all other duties/responsibilities as assigned

Qualification

Community ResourcesMedicaidMedicareLong-Term Care Functional Screen CertificationDeliver reportsBilingual EnglishBilingual SpanishWork with agencies

Required

A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats

Equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the Aging and Disability Resource Center (elderly or adults with physical or developmental/intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships, field placements and volunteer work

Valid Wisconsin driver s license

Prompt and regular attendance