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Herndon Solutions Group · 1 month ago

Information Technology Support Specialist

Duck, NC

Full-time

Onsite

Entry Level

2+ years exp

Herndon Solutions Group is seeking an Information Technology Support Specialist to provide on-site technical support for the U.S. Army Corps of Engineers’ Engineering Research and Development Center. The specialist will serve as the primary point of contact for all local IT needs, ensuring smooth daily operations of computers, network devices, and related systems while providing end-user support and maintaining documentation.

Environmental ConsultingRecyclingWaste Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the first point of contact for ERDC FRF lab customers seeking information technology-related technical assistance

Provide end-user support for desktop and notebook systems

Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device

Serve as on-site POC for all IT equipment, such as network devices and server systems

Perform desktop and laptop imaging and installation as needed

Record all work in a helpdesk ticketing system

Assist network and systems administration teams with on-site requirements for equipment such as installation, cabling, and power

Serve as site POC for IT-related issues, coordinating user requests with and ensuring the site’s needs are effectively communicated to the enterprise IT organizations

Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users

Work together on issues with other IT technical staff when required

Document and maintain configuration and process information

Qualification

Microsoft Active DirectoryMicrosoft WindowsCompTIA A+ certificationDesktop VPN supportNetwork printing devicesMac OS supportLinux familiarityRemote support toolsCustomer supportTechnical troubleshooting

Required

Minimum 2 years' experience supporting desktop operating systems in a Microsoft Active Directory environment

Minimum 2 years' experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution)

CompTIA A+ certification (within first 6 months of hire)

Possession of or ability to obtain a US government secret clearance

Strong technical knowledge of Microsoft Windows desktop operating systems

Experience installing, configuring, and maintaining network printing devices

Experience supporting desktop VPN client configuration and operations

Preferred

Associate's degree in information technology, Computer Science, or a related field

Baseline familiarity with Linux operating systems and comfort using the command line is desired, with opportunities to grow these skills by supporting Linux-based systems alongside primary desktop support duties

Experience supporting Mac OS in an enterprise environment

Experience with Bomgar Remote Support Tools or a comparable remote support platform