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Hotwire Communications Ltd · 2 hours ago

Service Technician

Durham, NC

Full-time

Onsite

Senior Level

5+ years exp

Hotwire Communications Ltd is seeking a Service Technician responsible for quality installation practices, including upgrades, disconnects, and troubleshooting of services. The role involves performing various installation and troubleshooting tasks related to video, voice, and internet services.

InternetPublic RelationsTelecommunications

Responsibilities

Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services

Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths

Administer router, access point, Bridge and Wi-Fi processes

Perform troubleshooting and solution methodologies for IP and LAN

Install all types of CAT5/CAT6 drop wire

Install connectors on CAT5/CAT6 drop wire

Troubleshoot IP issues from any telecommunications demark to customer premise equipment

Successfully install all ancillary equipment provided to subscribers

Identify fiber connectors and color code

Configure customer PCs for successful internet operation

Test and tone all drop wires from equipment room to end user location

Work on an on-call schedule rotation

Other duties as assigned

Qualification

Fiber Optic CablingCable InstallationTroubleshooting IP issuesCisco CertificationsMicrosoft CertificationsSmall hand tools proficiencyPower tools proficiencyCustomer PC configuration

Required

Must have minimum of 5 years' experience installing, testing and troubleshooting cable, phone and internet

Must have Fiber Optic Cabling experience

Proficiency using small hand tools and larger power tools

Must have active and clean, non-restrictive, state issued driver's license in State where hired

Must be comfortable working on a ladder and all heights

High School Diploma or equivalent required

Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

Preferred

Associates Degree in Internet Technologies or Engineering is preferred

Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees