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ConServe · 5 hours ago

Call Center Representative - Debt Counselor Hybrid 2462 010226

Cheektowaga, NY, US

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $21/hr

ConServe is a leading provider of accounts receivable management and collection services, specializing in customized solutions for various institutions. The Call Center Representative will use a consultative approach to manage and collect on delinquent accounts, ensuring client satisfaction and helping consumers resolve their obligations.

Financial Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Obtain information from Consumers in order to determine current financial situation and determine solutions

Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily

Gather proper documentation from Consumers and maintain appropriate follow-up

Meet daily, weekly and monthly goals as set by management at ConServe

Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment

Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections

Record Maintenance – proper management & updating of system to maximize contacts

Skip-Tracing – to assist in locating & contacting consumers or businesses

Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Qualification

Student Loan CollectionVerbal CommunicationComputer SkillsOrganizational SkillsProblem SolvingAttention to DetailTeam CollaborationMotivation to LearnConfidentiality

Required

High School Diploma or GED

The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening

The ability to work onsite three days per week and can work remotely the remaining two days

Fluent in conversational English and ability to proficiently read and write English

Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution

Intermediate Computer skills to document calls and navigate software packages, databases and the internet

Strong organizational and time management skills

Attention to detail

Ability to act independently to resolve problems

Motivation to learn

Ability to work in a positive, collaborative manner with coworkers

Ability and history of maintaining confidentiality and high level of trustworthiness

Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment

Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)

Ability to obtain and maintain State Collections Licensure

US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States

No conflicts of interest with ConServe or our Clients

Prior Student Loan collection experience preferred