Apply on Employer Site

Goodwill of Greater Detroit · 6 hours ago

Project Coordinator - Workforce Development

Detroit, MI

Full-time

Onsite

Mid Level

3+ years exp

Goodwill Industries of Greater Detroit is dedicated to building pathways to independence through personal development and the power of work. The Project Coordinator will support the implementation and coordination of workforce development programs, focusing on service delivery, compliance, and collaboration with various stakeholders to achieve performance outcomes related to employment and training initiatives.

Business DevelopmentNon ProfitService Industry

Responsibilities

Maintain current knowledge of workforce development best practices, reentry programming, trauma-informed care, and services for individuals with significant employment barriers

Coordinate daily operations and implementation of federal, state and local workforce development services for unemployed and underemployed individuals

Lead the coordination of multi-service delivery components including career assessments, employment readiness, skills training, education, supportive services, talent recruitment, job placement, employer engagement, and grant development activities

Assist in coordinating with the workforce development specialist and other staff members in identifying employment opportunities, apprenticeships, work-based learning, on-the-job training and career opportunities aligned to in-demand occupations and industry sector strategies

Ensure timely and high-quality delivery of training, wraparound supports, and financial services for all participants. Include families, agencies, and employers as required to develop individualized employment plans supporting long-term career advancement. Process participant service requests received from staff members in accordance with federal and state workforce guidelines

Record, track, and compile participant, employer, and partner data using state workforce case management systems and the agency’s customer relation management system

Prepare, review, and submit reports on performance measurements, fiscal/billing, service delivery, and other required documentation to meet federal/state/local contractual requirements and monitor program quality

Ensure full compliance with funder requirements, contractual obligations, CARF standards, workforce policies, and agency procedures regarding documentation, eligibility, enrollment, service delivery, and outcomes

Use multiple data sources—including labor market information (LMI), real-time job postings, employer feedback, and state workforce dashboards—to analyze industry trends and support career pathway development and employer engagement. Research labor market data, workforce trends, and sector-based employment opportunities to support program planning and employer engagement

Support department and program managers in meeting strategic objectives, workforce performance benchmarks, and compliance requirements set forth by fiduciary and contractual agreements

Collaborate with management on developing and delivering workforce curriculum, i.e. - job readiness workshops, orientation sessions, and career development training both in-person and virtually

Create templates, flyers, QR codes, and digital outreach tools following funder and organizational guidelines and work with the agency’s communications and marketing department

Participate in outreach efforts to recruit participants and employers and assist in developing marketing and informational materials that meet funder branding requirements

Maintain and strengthen relationships with employers, training providers, educational institutions, mandated partners, state and local workforce agencies, chambers of commerce, and other key stakeholders in the workforce ecosystem

Create process improvements and provide training to staff as needed

Develop automations through Microsoft Planner to improve workflow management, task tracking, and overall team coordination; provide training to staff as needed

Represent the organization and its workforce programs at internal and external meetings, community events, workforce system convenings, chamber events, and employer collaborations

Provide coverage for management during absences to ensure continuity of operations

Ensure all safety standards and procedures are followed

Perform other workforce-related duties as assigned

Qualification

Workforce DevelopmentProject CoordinationData AnalysisMicrosoft 365Collaboration ToolsCustomer ServiceCommunication SkillsTeam LeadershipTime Management

Required

Bachelor's degree required. Other education/experience may be considered

Minimum of three (3) years of experience in a results-driven environment such as, workforce development, educational, or social/human services

Demonstrated knowledge and experience in coordinating and facilitating workforce development, social, human, or business services while adhering to organizational confidentiality, ethical standards, and customer service policies and procedures

Strong understanding of professional protocols, effective workplace communication, and confidentiality in a program management environment

Proven ability to work independently or collaboratively within a team to implement projects and deliver participant-focused services

Excellent verbal, written, and presentation skills required

Capable of managing multiple tasks, meeting project deadlines, and maintaining timelines in a fast-paced workforce development or project-driven environment

Able to provide services in a business, community or office setting

Ability to stand or sit for long periods of time

Required to maintain objectivity and respond effectively while coordinating workforce development services for diverse participant populations

Must demonstrate patience, cultural competence, inclusiveness, and a positive, professional attitude

Work is intellectually challenging and requires the ability to make timely, accurate decisions in alignment with funder, organizational, and program expectations

Strong ability to prioritize, manage multiple projects, and coordinate tasks to meet deadlines in a fast-paced workforce development environment

Proficient in using standard office technology and equipment, including telephones, calculators, copiers, scanners, and personal computers

Skilled in Microsoft 365 applications—including Word, Excel, PowerPoint, Outlook—and confident using the Internet for research, reporting, and program management

Experienced with collaboration and project coordination platforms, such as Microsoft Teams, SharePoint, OneNote, and Planner, to facilitate virtual meetings, track project tasks, organize files, and support team workflow and communication in a workforce development environment

Interactive position requires working with populations facing trauma and barriers, community business partners, in an office, instructional and/or community setting

Must demonstrate a professional customer service demeanor

Demonstrate ability to collaborate effectively as part of a team and provide leadership on workforce development projects

Skilled in working professionally with agency staff, participants, employers, and community partners, while maintaining strict confidentiality of program and participant information

Flexible to working evenings and weekends as needed to support program operations and participant services

Daily local travel may be required, and candidate must possess and maintain a valid State of Michigan driver's license, an insured vehicle, and proof of insurance

Ability to travel to and operate safely within correctional facilities, including prisons and jails, to provide workforce development services

Preferred

Preferred experience includes providing comprehensive, participant-focused services to individuals overcoming personal, social, or employment barriers