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Linnaeus · 3 hours ago

Client Service Representative (Veterinary Receptionist)

East Brunswick, NJ

Full-time

Onsite

Entry Level

$17/hr - $22/hr

1+ years exp

Linnaeus is seeking a Veterinary Receptionist to join their team at Edgebrook Animal Hospital. The role involves greeting clients, scheduling appointments, processing payments, and managing medical records while ensuring excellent customer service and care for pets.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports and correspondence

Qualification

Customer service experienceCommunication skillsDecision-making skillsCompassion for petsProblem-solving ability

Required

At least one year of proven past experience helping customers

High School Diploma/GED or equivalent

Excellent listening and communication skills

Compassion for pets and people—as well as awareness and understanding of others' reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Willingness to work non-traditional hours, including nights, weekends and holidays

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste