The Atlas Group ยท 3 hours ago
Senior Program Manager
Wichita, KS
Full-time
Onsite
Mid, Senior Level
2+ years expThe Atlas Group is seeking a Senior Program Manager to serve as the main point of contact for customer interactions and support the Program Manager. This role involves managing customer accounts, ensuring contract compliance, and facilitating communication across various teams to provide excellent customer service.
Management Consulting
Responsibilities
Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts
Order acknowledgement, processing, modifications, and maintenance to customer LTAs
Contract & Order management, and resolution of directed changes, cancellations, terminations, and associated claims
Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans
Support Finance in the resolution of unresolved invoices
Ability to create and manage various Excel spreadsheets. Common knowledge in basic Excel formulas and functions
Experience with contract management systems including customer portals
Coordinate product returns, repairs, and warranty claims
Must be a team player, self-starter, problem solver, and adaptable
Detail-oriented, well organized, and capable of thriving in fast paced environments
Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates
Qualification
Required
High School diploma required
2+ years experience in customer service, inside sales, or administrative support preferably in aerospace or manufacturing
Strong interpersonal and communication skills (written and verbal)
Experience using ERP systems for order entry and tracking
High attention to detail, organizational skills, and sense of urgency
Ability to manage multiple priorities in a fast-paced environment
Preferred
Associate or Bachelors degree preferred
Company
The Atlas Group
As a business development company, our goal is to make sure that our customers have a good and sound foundation to keep growing their business.
2-10 employees
H1B Sponsorship
The Atlas Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase