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Ilitch Companies · 4 hours ago

Manager, Membership Development

Detroit, MI

Full-time

Onsite

Senior Level

5+ years exp

Ilitch Companies is a prominent organization in the sports and entertainment industry, seeking a Manager, Membership Development. This role is responsible for managing the operations of the Membership Development team, focusing on maximizing sales of season ticket memberships for the Detroit Tigers and Detroit Red Wings.

Food and BeverageHospitalityTravel

Responsibilities

Manage the Membership Development team’s efforts to sell season memberships and a full menu of ticketing options for the Detroit Tigers and Detroit Red Wings

Manage the Membership Development team by tracking KPI’s, including outbound calls, face-to-face appointments, and other touchpoints

Work closely with sales team to assist with ballpark/arena appointments and out-of-office meetings

Assist in creating, implementing, and evaluating ticket sales strategies and plans to maximize sales volume

Trains and manages all aspects of B2B and B2C sales; including prospecting, lead generation, networking, referrals and cold calling

Responsible for recruiting, hiring, and development of Account Executives

Manages game day schedules to effectively handle staffing requirements as needed

Identifies, implements and enforces all company and departmental policies and procedures

Other duties as assigned in collaboration with the IS+E Ticket Sales & Service Department

Qualification

Sales experienceStaff developmentStrategic thinkingProblem resolutionInterpersonal skillsBachelor’s DegreeManaging Inside Sales

Required

Minimum of 5+ Sales experience in sports/entertainment

Proven record of achieving sales goals/targets and motivating staff

Proven track record in developing long-lasting business relations with corporate executives

Must be creative, enthusiastic and possess excellent interpersonal skills

Ability to establish priorities and organize work; plan and direct the work of subordinate staff

Demonstrated staff development skills to properly train, develop and motivate staff to meet objectives

Ability to think strategically and handle multiple projects simultaneously

Strong judgment and strong problem resolution skills

Ability to work with multiple internal contacts/department, external contacts and outside agencies

Preferred

Bachelor's Degree, Business or Sports Management preferred

1+ year managing Inside Sales or Ticket Sales department preferred

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees