Northwestern Medicine · 2 hours ago
Security Operations-Center Operator I
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelNorthwestern Medicine is a leader in the healthcare industry focused on providing a patient-first approach. The Security Operations Center Operator I is responsible for monitoring security incidents and ensuring the safety and security of patients, facilities, and staff by managing communications and coordinating responses to emergencies.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies
Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols
Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time
Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures
Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities
Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch
Assist with the implementation and enforcement of security policies and procedures
Provide clear and concise instructions to security personnel and guide them during critical situations
Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner
Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies
Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary
Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise
Qualification
Required
High-school diploma or GED
Successful completion of IAHSS Basic exam within 90 days of hire
Maintain IAHSS Basic certification
Current BLS through American Heart Association within 9 months of hire
Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies
Attention to detail to accurately document incidents and maintain records
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Writing skills necessary to complete reports and paperwork that meets departmental standards
Physical ability to sit for extended periods and operate computer equipment
Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring
Proficient in the use of Microsoft Office applications and the Internet
Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems
Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor
Preferred
Previous experience in a security dispatching role or similar position
Associate/Bachelor's degree
Valid driver's license
Valid Firearm Owner's Identification (FOID) card
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
Founded in 1972
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
Near North Health
2025-12-01
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2025-11-18
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