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Chase · 3 hours ago

Product Implementation Specialist

4201 Congress St, Charlotte, NC, 28209, US

Full-time

Onsite

New Grad, Entry Level

$22.50/hr - $32.09/hr

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Product Implementation Specialist will lead complex implementations within the Client Onboarding organization, ensuring a seamless experience for clients as they transition to the Chase banking platform.

BankingFinancial Services

No H1B

Responsibilities

Apply developing critical thinking skills to resolve routine queries and escalate any unusual situations in the onboarding process

Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions

Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process

Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members

Develop onboarding project management skills under the guidance of experienced VP-CO’s (Vice President, Client Onboarding)

Innovate and explore enhancements in service delivery

Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk

Enhance project support processes and optimize efficiencies

Explore creative and innovative ways to enhance project support processes and optimize efficiencies

Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results

Qualification

Data literacyProject managementCritical thinkingInfluenceEmotional intelligencePersuasionOrganizational skillsDigital innovationCommunication skills

Required

Demonstrated ability to apply critical thinking skills to resolve routine queries and escalate unusual situations

Proven experience in using influence and persuasion to establish credibility and trust in a professional setting

Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business

Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions

Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail

Proactive and intrinsically motivated. Flexible in a dynamic work environment

Excellent written and verbal communication, adaptable to different audiences

Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)