Sanofi · 4 hours ago
Patient Support Services - CRM Reporting Analyst
Cambridge, MA
Full-time
Hybrid
Mid Level
$100K/yr - $145K/yr
3+ years expSanofi is an innovative global healthcare company committed to transforming the lives of people with immune challenges and rare diseases. They are seeking a CRM Reporting Analyst to optimize reporting capabilities, build dashboards, and analyze data to support operational leaders.
Health CareLife SciencePharmaceuticalTherapeutics
Responsibilities
Conduct stakeholder interviews, workshops, and requirements gathering sessions to understand business reporting needs
Create Reports and Dashboards to support the needs of the PSS Operations Teams
Identify trends to gaps and improve productivity/operational efficiencies
Assist with data quality checking and clean up
Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts
Support PSS data management strategy in the design, integration, and migration activities
Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers
Work with our internal and/or external teams to support and or troubleshoot issues as needed
Qualification
Required
Completion of a bachelor's degree (or higher) or another closely related field
2+ Years building reports and dashboards within Salesforce
3+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience
Preferred
Experience with Salesforce Health Cloud
Proven ability to lead and influence teams without direct authority
Highly self-directed; proactively and independently work issues and manage projects with minimal direction
Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment
Experience with CRMA, Tableau, Power BI
Benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Company
Sanofi
Sanofi is a global biopharma company focused on prescription drugs, vaccines, and treatments for chronic, rare, and infectious diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.97BKey Investors
Blackstone Life SciencesEvotec
2025-10-28Post Ipo Debt· $3B
2025-06-17Post Ipo Debt· $1.74B
2025-03-05Post Ipo Debt· $1.59B
Leadership Team
Paul Hudson
Chief Executive Officer
Francois-Xavier Roger
Chief Financial Officer
Recent News
MarketScreener
2025-12-31
2025-12-30
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