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Motus · 4 hours ago

Customer Support Agent

United States

Full-time

Remote

Entry Level

$20/hr - $20/hr

1+ years exp

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. They are seeking a proactive and empathetic Customer Support Agent to be the first point of contact for customers, helping them resolve issues and ensuring a seamless experience with their products and services.

AutomotiveB2BIndustrial AutomationInformation TechnologyManagement ConsultingSoftware

Responsibilities

Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels

Delight end-users and client administrators with a positive, customer-centric approach to question and issue resolution

Lead customers' expectations and experience in a way that results in high customer satisfaction

Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels

Review and process customer forms and documentation

Serve as Subject Matter Expert (SME) on designated Everlance products and support tasks and processes

Liaise with the team management for escalations and to ensure proactive and timely resolution of end-user issues

Ability to work after hours and on weekends as needed

Qualification

Customer service experienceEnglish communication skillsTech-savvySupport platforms experienceConsistencyTaxation lifecycleFrench proficiencyFast-paced environmentReliability

Required

1 year or more of customer service or support experience (tech or SaaS experience preferred)

Strong English communication skills, both written and verbal (French proficiency a plus)

Tech-savvy with the ability to learn new systems quickly

Comfortable working in a fast-paced environment and handling multiple tasks

Proven ability to assist customers across multiple channels, including phone, email, and live chat

Reliability, consistency and a commitment to the work – adhering to regular business hours and working to close out daily goals benefiting our customers; the ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly

Ability to work after hours and on weekends as needed