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RTX · 3 hours ago

Customer Account Specialist - Government Services (Onsite) - Fri-Sun, 6 AM-6:30 PM

HGA31: Atlanta, GA 5159 Southridge Parkway , Atlanta, GA, 30349-5966 USA

Full-time

Onsite

Mid Level

$43K/yr - $83K/yr

4+ years exp

RTX is a leading company in the aerospace industry, and they are seeking a Customer Account Specialist for Government Services. This role involves overseeing the life-cycle of repair orders, managing customer communications, and ensuring sales goals are met while utilizing SAP systems.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks

Monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate

Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved

Identify SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts. Can make recommendations to finding necessary alternative sales order set up methods

Creates, submits and monitors US Government receiving reports and invoices. With assistance, addresses U.S. Government portal issues

Performs and assists with special projects as required

Demonstrates proficiency with government contracts and contract reviews. Able to provide recommendations or alternatives when it comes to negotiating acceptable terms and conditions

Develops and tests new or moderately difficult order administration processes

Creates, updates, archives order and customer files, as required

Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations

Qualification

SAP Sales & DistributionCustomer service experienceGovernment contractsOrder administrationContract interpretation

Required

Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

Previous customer service experience is required

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred

SAP experience preferred

Experience reading and interpreting contracts/warranty documents

Experience reviewing and approving customer purchase orders

Benefits

Medical, dental, and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

Birth, adoption, parental leave benefits.

Ovia Health, fertility, and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan, including up to 10 free counseling sessions.

Healthy You Incentives, wellness rewards program.

Doctor on Demand, virtual doctor visits.

Bright Horizons, child and elder care services.

Teladoc Medical Experts, second opinion program.

And more!

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees