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Lithia & Driveway · 4 hours ago

Collections Customer Service Representative

Portland, OR

Full-time

Hybrid

New Grad, Entry Level

$21/hr - $21/hr

Lithia & Driveway is one of the largest automotive retailers in North America, and they are seeking Collections Customer Service Representatives. The role involves providing quality customer experience while collecting and negotiating terms of repayment on delinquent accounts.

AutomotiveRetail

Responsibilities

Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

Process, follow up, and resolve inbound collection and customer service telephone inquiries

Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations

Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes

Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered

Meet or exceed established call volume and account action requirements

Other duties as assigned

Qualification

CommunicationInstallment loans knowledgeConsumer collections experienceCollections regulations knowledgeCustomer service experienceSense of urgencyPC skillsMultitasking abilityAttention to detail