Apply on Employer Site

TVH · 4 hours ago

Parts Research Specialist

Olathe, KS

Full-time

Onsite

Entry, Mid Level

2+ years exp

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. The Parts Research Specialist will respond to parts inquiries and technical questions from customers, leveraging mechanical aptitude and customer service experience to provide accurate information in a call center environment.

Machinery ManufacturingTechnical SupportWholesale

Responsibilities

Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication

Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees

Respond to parts research requests in a fast paced/high volume call center

Leverage parts recognition experience and mechanical aptitude to meet customer expectations

Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service

Qualification

Parts identificationCustomer serviceResearch skillsMechanical aptitudeERP system navigationAnalytical skillsCall center experienceProblem solving

Required

Must possess a minimum of 2 years customer service experience

Demonstrates proficient research and analytical skills with a minimum of 2 years related experience

Previous experience and/or willingness and interest to work in a call center environment

Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity

Demonstrates mechanical aptitude and intermediate parts identification proficiency

Benefits

Medical

Dental

Vision

Incredible dollar for dollar 401(k) match up to 6%

Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

Company

TVH

About TVH TVH is a true family business with a challenging and rewarding environment for its more than 5000 employees, that encourages teamwork, growth, development, creativity and initiative.

Founded in 1969

Waregem, West-Vlaanderen, BEL

5001-10000 employees