Union Hospital · 4 hours ago
SPECIALIST IT HELPDESK-INFORMATION SYSTEMS
Terre Haute, IN
Full-time
Onsite
New Grad, Entry LevelUnion Health is dedicated to providing high-quality patient care and is seeking a Specialist IT Helpdesk to support their IT department. The role involves assisting end users with technical issues, troubleshooting systems, and ensuring efficient operation of technology solutions within the healthcare environment.
Health CareHospitalHospitalityNon Profit
Responsibilities
Supports end users calling the Helpdesk
General awareness of computer systems, PC repair, and network management
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability to deploy, configure, and support operating systems on desktop and mobile devices
Understanding and appreciation for information security within systems and user devices
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
Serves as the first point of contact for customers seeking technical assistance
Aids users in the operation and support of computer-based systems
Assists users remotely or routes tickets appropriately
Assists users via email, ticketing system, phone calls, and in person
Creates Helpdesk tickets for Maintenance, Housekeeping, BioMed, Radiology, Clinical Informatics, as well as Information Systems departments
Follows up with ticket holders that were unavailable to previous shifts
Assists users with setup of new software as implemented
Prepares documentation for internal use and for external users
Answers general questions and assists with help outside of normal Helpdesk functions by directing callers to the appropriate personnel/department as needed
Assists users in connecting to and using Hospital network resources – printers, peripherals
Responds to user needs in a timely, accurate, and customer service-oriented manner
Trains end users in the use of computers, peripherals, applications, etc
Assists Access Management Specialist in training new employees as needed
Assists Access Management Specialist in adding/removing access to employees as needed
Assists Access Management Specialist in badge access implementation
Creates shared network folder access for users as needed
Maps network drives for users as needed
Assists patients with their Patient Portal access
Updates customers regarding status and information regarding their tickets; follows up with outstanding issues
Identifies and suggests possible improvements on procedures
Passes on any feedback and suggestions by customers to the appropriate internal team
Proficient with several hospital systems
Implementation and support of devices
Answering Service scheduling
Performs system specification and acquisition functions for computers and supplies
Assists Information Systems management
Performs other job duties as assigned
Qualification
Required
College graduate – Associates degree or equivalent education and experience in computers or business preferred
Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365
Strong troubleshooting, analytical, and problem-solving skills
Ability to work effectively and collaboratively as part of a team
Excellent organizational skills
Highly detail-oriented, strong document skills, and able to make connections between similar problems
Experience with enterprise-level help desk ticketing systems; SysAid highly preferred
An understanding of desktop/laptop security tools and applications
Excellent communications and interpersonal skills, including the ability to build strong working relationships with end-users of diverse personalities and professional backgrounds
A strong customer service focus
The ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously is essential
Resourceful; ability to research hardware and software issues in a thorough manner
Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines along with anticipating and addressing problems/delays
Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies
May be on call
Benefits
Comprehensive Benefits
Paid Time Off starting day one.
Tuition reimbursement up to $5,250 each year.
Career Paths
Success Sharing
403b Retirement Employer Match.
Much More!
Company
Union Hospital
Union Hospital was founded in 1892 as a 20-bed facility.
Founded in 1892
1001-5000 employees
H1B Sponsorship
Union Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Elevance Health Foundation
2023-06-30Grant
Leadership Team
Vijay Kumar
Vice President & Chief Information Officer
Laura Starks
Chief Human Resources Officer
Recent News
Fierce Healthcare
2025-12-10
Inside INdiana Business
2025-11-11
2025-08-30
Company data provided by crunchbase