Berlin Insurance Group, LLC · 4 hours ago
Account Manager
Berlin, MA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $75K/yrBerlin Insurance Group, LLC is a forward-thinking insurance agency specializing in personal and commercial lines. They are seeking a self-motivated Account Manager who will serve as the first point of contact for clients, assisting with policy inquiries and ensuring excellent customer service.
Auto InsuranceInsuranceProfessional Services
Hiring Manager
Sarah Lawrence CISR, AAI, CPIA
Responsibilities
You’ll be joining our Account Management team and being the first point of contact for all new and existing customers
Answer inbound phone calls, emails and texts regarding policies
Provide clients with policy details
Assist with policy changes, inspections, and cancellations
Respond to billing inquiries
Process client payments and follow up on pending payments
Document all transactions in our internal client database
Qualification
Required
Bilingual in Spanish and/or Portuguese
Outstanding communication and customer service skills, verbal and written
Ability to manage multiple tasks in a FAST-paced environment
Comfortable being on the phone for the majority of your day
Ability to prioritize your work every day and complete top priorities on time
Ability to accept constructive feedback relating to your performance
Must have a very friendly, positive, and upbeat personality
Ability to work as part of a team
Ability to be at work in the office Monday-Friday on-time
Consistent work history with relatable skills
Full training provided and financial support to obtain your insurance license (required within 6 months)
Preferred
Prior insurance experience is preferred but NOT required
Benefits
PTO + MA State & Federal Holidays Off
401K w/Employer Match
65% Paid Health/Dental/Vision Plans
100% Paid Life/Long-term Disability
Casual work environment
Well-behaved dogs are allowed in the office.
Full training provided and financial support to obtain your insurance license (required within 6 months)
Company
Berlin Insurance Group, LLC
Berlin Insurance Group is an independent agency providing New England with a modern approach to buying insurance.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mark Adams
Founder
Company data provided by crunchbase