NVA General Practice · 5 hours ago
Customer Service Representative
Los Altos, CA
Full-time
Onsite
Entry Level
$24/hr - $26/hr
2+ years expNVA General Practice is a leading global pet care organization that is committed to the love of animals and the people who care for them. They are seeking a Customer Service Representative to join their Client Services Team, providing warm and friendly service to clients while managing appointments and payment processing. This role requires excellent communication skills and the ability to thrive in a busy environment.
HospitalMedicalPetVeterinary
Responsibilities
Provide warm, friendly client service
Interact with clients in person and on the phone
Check clients in for scheduled appointments and walk-in emergencies
Payment processing
Efficiently answer high volume of phone calls on multi-line phone system
Schedule Doctor and Technician appointments for both hospital locations
Have excellent communication skills (both written and oral) and attention to detail
Ability to thrive in a complex work environment where your team is handling many tasks at once
Qualification
Required
18-years old or older
High school diploma or GED
2+ years customer service experience
Fluent in English (written and oral)
Basic computer skills
Must be able to lift or move 40lbs by yourself
Background check and 3 professional references are required when offered a position
Comfortable around animals, clients, and medical procedures
Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time
1 weekend day per week, either Saturday or Sunday
2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period
High school or equivalent (Required)
Customer service: 2 years (Required)
Day Shift (Required)
One weekend day (Required)
Benefits
Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.
Paid sick, vacation, and holiday time
401k benefits
Continuing education for professional development
Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license
Discounted veterinary services
Employee assistance program on day 1 of your employment
Additional benefits listed on our website- www.Adobe-Animal.com
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Vision insurance
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase