CACI bv ยท 2 hours ago
Help Desk Specialist Tier I
Washington, DC
Full-time
Hybrid
Entry Level
$60K/yr - $122K/yr
3+ years expCACI is seeking a Tier I Help Desk Specialist to join the Office of Information Services at the United States Capitol Police. This role involves being the first point of contact for IT support, managing service requests, and ensuring efficient operations in a dynamic environment.
ConsultingEducationTraining
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary contact for OIS service requests via email, phone, and in-person interactions
Efficiently manage and document all service requests using the Symantec Service Desk ticketing system
Provide clear, effective communication to resolve customer issues successfully
Deliver regular updates to OIS Operations management on common problems and suggest potential long-term solutions
Triage and escalate complex IT issues to appropriate Tier II, Tier III, and OIS management levels
Qualification
Required
US Citizenship is required and pass OBIC Criminal Check
Strong customer service skills and experience in IT support
Proficiency with Microsoft Windows 11, Microsoft Office 365, and Exchange/Outlook
Experience in troubleshooting basic computer issues (desktop, laptop, tablet)
Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring
Excellent verbal and written communication skills
Capability to provide both formal and informal training to customers
Preferred
3+ years of experience in a similar IT support role
Experience with help desk ticketing systems, preferably Symantec Service Desk
Knowledge of IT service management best practices
Ability to identify and propose process improvements
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase