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Stonebridge · 2 hours ago

Hotel Front Office Manager | The Artisan, at Tuscan Village, Tribute collection by Marriott

The Artisan Hotel - Salem

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

3+ years exp

Stonebridge is a hospitality company managing The Artisan Hotel, and they are seeking a Front Office Manager. This role is responsible for overseeing the operations of guest reception, reservations, and telephone services, ensuring high standards of guest satisfaction and operational efficiency.

HospitalityInformation Technology

Responsibilities

Ensure guests are greeted, checked in, and allocated rooms promptly and courteously

Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained

Address guest issues or complaints promptly to ensure guest satisfaction

Ensure rooms are serviced and maintained to the company’s established standards

Maximize room occupancy within the agreed overbooking policy

Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping

Ensure that all guest charges are accurately posted and kept up to date

Strictly enforce credit control procedures and ensure accounts are balanced daily

Oversee efficient and speedy check-out procedures

Ensure that luggage is promptly delivered to and collected from guest rooms

Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby

Conduct regular performance appraisals for front office staff, providing training and development as needed

Qualification

Front office managementGuest serviceLeadership skillsProperty management systemsFinancial reportingMultitasking abilitiesComplaint resolutionCheck-in/check-out proceduresCommunication skillsOrganizational skills

Required

3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations

Proven leadership and supervisory skills, with the ability to manage and develop a team

Strong organizational and multitasking abilities to handle daily front office operations and guest interactions

Proficiency in property management systems and financial reporting

Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management

Ability to analyze financial data, including budgets, forecasts, and revenue reports

Ability to resolve guest complaints and service issues in a professional and timely manner

Knowledge of hotel check-in/check-out procedures, billing, and room inventory management

Benefits

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991

Englewood, Colorado, USA

10001+ employees