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Chug Inc. / GEMS · 2 hours ago

Quality Assurance & Quality Control Lead

Eden Prairie, MN

Full-time

Onsite

Mid, Senior Level

2+ years exp

Chug Inc. / GEMS is an award-winning company recognized for driving innovation and growth in the world’s largest retailers. They are seeking a Lead of Quality Assurance & Quality Control to build and maintain scalable quality systems while collaborating with global teams to ensure product quality and compliance.

Consumer Electronics

No H1B

Responsibilities

Build, maintain, and continuously evolve scalable QA/QC systems that grow with the business

Design and own systems to track and trend:

Product reviews and field feedback

Unsaleable and return

CAPA initiation and status

Cost of Poor Quality (COPQ) tracking and implementation

CAPA performance and effectiveness over time (efficacy tracking)

Ensure systems remain simple, scalable, and actionable, avoiding unnecessary complexity

Initiate and own CAPA records based on product reviews, field issues, testing failures, and customer feedback

Partner with global teams and suppliers who execute root cause analysis and corrective actions

Evaluate, question, and refine submitted root cause analyses and corrective actions to ensure accuracy, depth, and clarity

Edit and structure CAPA documentation to ensure it is technically sound, customer-ready, and easy to understand

Own verification of effectiveness (VOE) and closure decisions

Able to quickly summarize and respond to leadership questions regarding quality status and product insights

Translate large volumes of quality and technical data into clear trends, risks, and priorities

Build dashboards and summaries that support fast, confident decision-making

Produce concise internal and customer-facing summaries that clearly explain what happened, why, what is being done to rectify the issue, and how recurrence will be prevented

Work with review seeding teams to ensure correct number of products are seeded for launch and action items are taken on initial review feedback prior to product official launch

Communicate with all internal team members for UPC updates when product changes occur

Ensure the guest QA team is equipped with unique answers and information on specific products to help guests understand products

Work closely with global engineering, manufacturing, and supplier teams across multiple time zones

Drive regular, clear communication to keep quality issues moving forward

Act as the central quality point of accountability

Actively explore and apply AI and automation tools to:

Detect trends earlier

Improve CAPA quality and speed of execution

Automate reporting and tracking

Continuously improve quality systems to handle increased volume, SKU count, and complexity

Lead with clarity, practicality, and common sense

Balance speed with discipline in a fast-growing environment

Influence cross-functional teams through trust, technical credibility, and clear communication

Effective and efficient communication with customer QA team members

Qualification

QA/QC systems buildingCAPA initiationOversightRoot cause analysisCOPQ trackingEngineering degreeCommunicatorSolutions-focused mindsetGlobal collaborationData summarizationAIAutomation tools