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Citizens National Bank · 2 hours ago

Customer Service Representative

Celina, OH

Full-time

Onsite

Entry Level

2+ years exp

Citizens National Bank is seeking a Customer Service Representative for their Celina market. The role involves developing customer relationships by providing a full range of banking products and services, ensuring customer satisfaction, and maintaining compliance with bank policies and regulations.

BankingCommercialCredit CardsFinancial ServicesSmall and Medium Businesses

Responsibilities

Building customer relationships by assessing their financial needs, explaining the different types of accounts and services available and assisting in the selection of the most appropriate ones for their situation

Requires stellar verbal and written communication skills as an essential duty for success in the position. CSRs must possess excellent presentation skills; must be adept at problem-solving; possess high level of attention to detail. Follows through and follows up with professionalism

Anticipating customer needs and cross-sell the bank's products and services and makes referrals to specialized areas of the bank

Opens all types of new accounts, personal or business, checking, savings, Certificates of Deposits, credit cards, etc. and prepares and processes all related documents

Maintains customer relationships through periodic contact by telephone, letter, and related marketing efforts

Assists customer with service requests, addressing complaints, and researching account problems, including account maintenance, reconciling checkbooks, completing forms for direct deposits, transferring of funds, etc

Receive deposits for, and pay withdrawals from, savings accounts of customers as presented with proper identification and appropriate documents

Receives wire requests and processes wire transfers when necessary

Receives deposits and cash checks for customers, verifying customer balances on any checks larger than the amount specified in the check cashing procedures, to ensure safety for the customers as well as for the bank

Maintains currency and coin supply as prescribed by bank policy, and remains familiar with all security equipment and safety precautions

Balances daily all transactions recorded through the teller station while one duty

Verifies nigh depository bags and envelopes and maintains accurate transaction logs on these items, as assigned

Complies with all bank, state and federal policies, procedures and regulations

Qualification

Customer relationship managementVerbal communicationWritten communicationComputer proficiencyProblem-solvingAttention to detailProfessionalismFollow instructionsTime management