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Alliance Bank · 5 hours ago

Branch Retail Operations Manager - Francesville & Monon Office

Monon, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Alliance Bank is seeking a Branch Retail Operations Manager to oversee the Relationship Team at their Francesville & Monon Office. The role focuses on management, development, and leadership to ensure exceptional service and the attainment of sales and financial goals while fulfilling consumer lending needs.

BankingFinancial Services

Responsibilities

Create and contribute to a positive work environment that facilitates exceptional service, expanding profitable client relationships and employee engagement

Lead and guide Team; attainment of sales, service and financial goals, open/maintain consumer and business accounts, referrals and recommendations

Supervise and create accountability through performance management against objectives to build motivation and commitment

Create and contribute to a positive working environment that facilitates exceptional service expanding profitable client relationships and employee engagement

Establish Department and individual goals while engaging Team to take ownership of achieving goals; conducts monthly one-on-one coaching with Team

Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals

Create Team schedule; manage and approve timekeeping

Build and maintain Team through onboarding and exit process

Ability to prioritize and delegate tasks

Ensure the Office is professional and clean in appearance, both inside and out

Maintain cash handling skills and assist on the front line when necessary

Complete vault duties, including buying/selling currency, balancing ATM

Initiate wire transfers

Promote the bank’s products and services

Plan volunteer activities for Team

Maintain a strong community presence

Ensure continuous training and development of self and Team

Follow policies and procedures to protect the bank from risk and exposure

Ensure compliance and audit controls are followed to protect the bank from unnecessary risk and exposure

Actively use the Entrepreneurial Operating System (EOS) to align business goals, drive accountability, and ensure effective communication across teams