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The New York Public Library · 9 hours ago

Business Analyst, Data Platforms & Access - Digital

New York, NY

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $95K/yr

3+ years exp

The New York Public Library is undergoing a comprehensive Data Transformation to better understand its patrons and enable data-driven decisions. The Business Analyst will support the Data Platforms & Access team by gathering and documenting needs from colleagues, managing operations of staff-facing platforms, and helping staff understand and utilize data effectively.

Libraries

H1B Sponsor Likely

Responsibilities

Support the work of NYPL Digital’s Data Platforms & Access team toward the major initiative of Data Transformation

Collaborate with stakeholders to understand their needs and gather business requirements, document relevant workflows, data definitions, and provide recommendations to Product Managers

Help communicate Data Platforms & Access strategy and domain language to NYPL staff

Collaborate with the Data Analyst to increase access to data in our platforms

Foster great communication between the Data Platforms & Access team and staff around the institution, to ensure that the different domain languages used by technology staff and library staff do not introduce ambiguity and mistakes in our development work

Support and maintain the operation of our data platforms, including the Google Marketing Platform (Google Analytics 4, Google Tag Manager), among others

Help staff across NYPL to understand and effectively use Digital’s data platforms and tools through creating documentation, FAQs, office hours, responding to queries, and developing training content

Expand the Digital department's knowledge and understanding of library service data, systems, and concepts, as well everyday library processes, workflows, and procedures

Work with Product Management to establish a consistent practice and representation of library service data across all Digital properties

Support product managers in documenting product requirements and specifications

Manage regular stakeholder working group and advisory meetings

Perform other duties as required

Qualification

Business analysisData visualization toolsGoogle Marketing PlatformCloud data platformsStakeholder engagementDocumentation skillsAnalytical thinkingProblem solvingCommunication skillsSelf-starter

Required

Bachelor's degree and minimum of 3 years' experience working as a business analyst or similar role, OR

5 years' experience as a business analyst or similar role, OR

5 years' library experience, with responsibilities in areas such as liaising with stakeholders, communications, writing reports, data analysis, etc

Analysis of business needs and recommended solutions

Documentation of business goals and technical requirements

Data visualization and/or business intelligence tools (e.g., Tableau, PowerBI, Looker, etc)

Google Marketing Platform and Google Cloud Platform products, or similar

Cloud data platforms (e.g., Databricks, Snowflake, AWS, Azure, etc)

Understanding of web analytics is very helpful

In-depth experience using Google Sheets or Excel

Familiarity with library operations is beneficial

Ability to interview stakeholders and then document their needs, concerns and issues

Capable of capturing technical requirements in documentation, such as data models, and tying them to strategic and business value

Curiosity and ability to quickly understand different areas of the Library and communicate that to digital colleagues in order to drive requirements and prioritization

Excels at communicating with people across different domain expertise, skill sets, and experience levels

Skilled at creating and maintaining different types of documentation, including for technical and business partners

Ability to confidently and efficiently lead working group meetings to drive engagement between Digital and other NYPL staff

Proven problem solving, analytical thinking, and quantitative reasoning skills — with the demonstrable ability to approach problems logically and systematically

Self starter, independently identifies gaps, opportunities and solutions

Company

The New York Public Library

Glassdoor4.1

The New York Public Library is a free provider of education and information for the people of New York and beyond.

Founded in 1895

New York, NY, US

1001-5000 employees

http://www.nypl.org

H1B Sponsorship

The New York Public Library has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

2021 (1)