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Advanced Call Center Technologies, LLC · 4 hours ago

Your Voice. Your Career. Your Ownership. - Now Hiring Customer Service Reps!

Weslaco, TX

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join their rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, assisting customers with various inquiries and providing excellent service while having opportunities for advancement.

Information TechnologyLogisticsSoftwareTelecommunications

Responsibilities

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance

Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions

Multi tasks to document while speaking with the consumer

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards

Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

Is consistently at work and on time

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Other duties as requested by management

Qualification

Customer Service skillsWritten communicationVerbal communicationData entry skillsNegotiation techniquesDetail orientedMulti-taskingResearch orientedInterpersonal communicationProblem solvingWork fast-paced

Required

Must be able to successfully pass criminal background check and obtain Fingerprint clearance

Data entry and basic computer skills

Detail oriented

Strong written and verbal communication skills

Ability to work in a fast-paced environment with changing objectives

Customer Service skills

Data analytics

Research oriented

High School diploma or GED

Preferred

Previous Call Center or similar customer service experience

Benefits

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Company

Advanced Call Center Technologies, LLC

Glassdoor3.4

Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage, telecommunications, healthcare, cable and retail industries.

Founded in 1997