Goodwin University · 2 hours ago
Help Desk Specialist
East Hartford, CT
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $40K/yrGoodwin University is dedicated to educating a diverse student population in a dynamic environment. The Help Desk Specialist provides user support and customer service on technology-related issues, troubleshooting problems and advising on appropriate actions.
Higher Education
Responsibilities
Assist University’s faculty, staff and students in solving computer and system issues
Responds to users seeking technical assistance via ticketing system, email, telephone calls, and walk-ins
Determines the best solution based on the information provided
Directs unresolved issues to the next level of support personnel
Communicates with users and IT personnel on status of open cases
Performs other tasks as assigned by the Assistant Director of IT
Conducts all work in a safe manner and all work safety practices are followed
Performs similar or related work as required, directed or as situation permits
Continues professional development and training; keeps current with trends
Assists other department staff as needed to promote a team effort
Qualification
Required
Requires a High School diploma or GED
Excellent communication, presentation, collaboration, and interpersonal skills
Must be organized, pro-active and self-directed
Must have strong abstract thinking and problem-solving skills
Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity
PC and MAC Hardware and Software troubleshooting
Windows Operating system – including XP, 7, 8, 10 and Server OS
MAC OS – including iOS for mobile devices
Microsoft Office 365 suite
Microsoft Active Directory
Printer support – Toner, basic troubleshooting, Network connectivity
Ability to read, analyze and interpret common technical journals
Strong communication skills; able to explain technical issues to non-experts
Strong diagnostic, evaluation, analysis, and problem-solving skills
Resourcefulness
Valid Drivers License and Insured Vehicle
Customer Service experience
Preferred
A.S or higher education preferred
Experience in the field of Information Technology preferred
A+ certification a big plus
Familiarity with a Computer Imaging process for recovery or new installations
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Pet Insurance
401k employer match
Employee & dependent life insurance
Great tuition benefits for employee, spouse & dependents
PTO program
Company
Goodwin University
Goodwin University is an innovative learning community that empowers hard-working students to become sought-after employees.
Founded in 1999
501-1000 employees
H1B Sponsorship
Goodwin University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Edwin Meyer
Chief Financial Officer
Company data provided by crunchbase