Toast · 3 hours ago
Internal Communications Manager
Boston, MA
Full-time
Hybrid
Senior Level
$100K/yr - $160K/yr
6+ years expToast is a company focused on building a restaurant platform that helps businesses adapt and thrive in a digital world. The Internal Communications Manager will shape employee narratives and engage staff through strategic communications, event management, and content creation.
DeliveryPoint of SaleSaaS
Responsibilities
Act as a trusted advisor to senior leaders and cross-functional partners (including Finance, IT, Product, Marketing, etc.) to develop communication strategies for critical business changes, ensuring messaging is cohesive, consistent, and drives desired business outcomes
Lead high-impact internal events including All Hands and AMAs via project planning, content creation, communications, and event management
Own our weekly global newsletter, keeping employees informed and engaged, and seeking out new ways to improve
Capture insights and feedback to inform channel strategies, messaging, and employee engagement. Manage team systems and tools to stay organized and connected to company-wide releases
Support general team operations, agenda setting and note taking/meeting reporting, special projects, and other communications responsibilities as needed, maintaining efficiency and capacity across the function
Qualification
Required
6+ years of experience in communications, ideally in the internal and/or exec communications space
Exceptional writing, editing, and storytelling skills, with a proven ability to distill complex information into clear, compelling narratives for a broad audience and adapt tone for different channels/teams
Excellent organizational skills, attention to detail, and proven ability to manage multiple projects and deadlines simultaneously
Strong proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms. Ability to develop video and creative assets in partnership with production teams
Intellectual curiosity, a proactive, 'bias for action' mindset, and a deep interest in the restaurant industry
Excellent interpersonal and collaboration skills, essential for working across internal teams (e.g., Marketing, Legal, Investor Relations) and external partners
Foundational understanding of AI and demonstrates proficiency and comfort in leveraging LLM platforms for content creation and analysis
The ideal candidate will have experience working at public companies and in tech
Preferred
Bonus points: If you have restaurant or hospitality experience. Whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house
Benefits
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
The Motley Fool
2025-12-28
techbuzzireland.com
2025-12-21
2025-12-19
Company data provided by crunchbase