Hard Rock Hotel & Casino Sacramento · 2 hours ago
HOST/HOSTESS - HARD ROCK CAFE
Greater Sacramento
Full-time
Onsite
New Grad, Entry LevelHard Rock Hotel & Casino Sacramento is seeking a Host/Hostess to greet guests and arrange for prompt seating. The role involves ensuring guests feel welcome and comfortable while providing superior guest service in accordance with Hard Rock service standards.
Gambling & Casinos
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere
Provides information on all aspects of Hard Rock’s services and facilities to guests
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures
In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction
May provide clean china, silverware and glassware upon request from customers
May sets up tables with dishes, linen, flatware, etc
Attends to customer’s needs/requests, i.e., refilling beverages, condiments
Assists wait staff with tray service as needed
Attend and participate in meetings, completing follow-up as assigned
Perform work regularly and predictably
Other duties as assigned
Qualification
Required
Two months of on-the-job training or related cashier or host experience
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
Must successfully pass background check
Must successfully pass drug screening
Must be eighteen (18) years of age
Excellent customer service skills
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Be flexible to work varying shifts and time schedules as needed
Ability to communicate effectively with all levels of employees and guests
Ability to restock needed materials and retrieve dropped items
Company
Hard Rock Hotel & Casino Sacramento
The all new Hard Rock Hotel & Casino – Sacramento at Fire Mountain features the best in live music and entertainment, world-class gaming, and exceptional cuisine.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Guy Wolcott
Chief Financial Officer
Company data provided by crunchbase