SAP Client Delivery Manager (17299) jobs in United States
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The Baer Group ยท 1 week ago

SAP Client Delivery Manager (17299)

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

The Baer Group is seeking an SAP Client Delivery Manager for a 12-month Federal Remote Project. The role involves leading business review meetings, managing service and project delivery, and ensuring customer satisfaction through effective communication and service alignment.

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badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead regular and quarterly business review meetings
Deliver KPI-based scorecards to assess performance and customer satisfaction
Identify improvement opportunities and align services with customer business needs
Communicate SAP Project cloud strategy and encourage cloud adoption
Orchestrate customer onboarding and transition projects
Manage service and project delivery within scope, budget, and timelines
Act as the single point of contact for customer service and support requirements
Support root-cause analysis, de-escalate critical situations, and collaborate with client teams when needed
Prepare proposals, solution assessments, and service scopes
Plan customer releases/maintenance and build IT calendars
Ensure execution of Managed Services and Cloud Application Services, including monthly service reporting
Identify and support upsell opportunities
Partner with sales teams on renewals and deal reviews
Support customer satisfaction surveys and SLA service credit reviews
Assist with commercial change requests, sizing, and pricing
Conduct Cloud Application Services profit reviews and coordinate with internal SAP Project teams

Qualification

SAP project cloud modelsCloud solutions HECCloud solutions S/4HANADelivery managementAccount managementProject managementFunctional business processesLean methodologyEscalation handlingITIL FoundationProject Management ProfessionalCustomer focusRelationship-building

Required

5+ years of professional experience in delivery management, account management, or related roles
Strong customer focus and relationship-building skills
Understanding of functional business processes (e.g., Logistics, Finance)
Foundational project management and lean methodology experience
Technical understanding of infrastructure, cloud trends, and SAP project cloud models
Expertise with cloud solutions such as HEC and S/4HANA
Experience with escalation handling and resolution
Bachelor's Degree

Preferred

ITIL Foundation (beneficial)
Project Management Professional (PMP) or equivalent

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Company

The Baer Group

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The Baer Group provides information technology recruting services.
dateFounded in 1997
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://www.baergroup.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-05-17Acquired

Leadership Team

H
Harvey Baer
CEO
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P
Peter Aaron
Chief Executive Officer
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Company data provided by crunchbase