Visionary Innovative Technology Solutions LLC ยท 3 hours ago
Java Production Support with Splunk and Newrelic mandatory- Full Time- Remote
United States
Full-time
Remote
Senior Level
7+ years expVisionary Innovative Technology Solutions LLC is seeking a highly experienced Senior Production Support Engineer to join their technology team. The role involves managing high-priority production incidents, monitoring application performance, and ensuring system stability in the financial services domain.
ConsultingStaffing Agency
Hiring Manager
Deepak Kumar
Responsibilities
Incident Management & Resolution: Act as the primary point of contact for high-priority production incidents. Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures to minimize future occurrences
Application Monitoring & Health: Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic. Develop and maintain dashboards, alerts, and runbooks
Change Management: Evaluate, approve, and oversee production changes, adhering strictly to Change Management protocols to ensure stability and minimize risk. Participate in release and deployment activities
Performance Optimization: Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache) and collaborate with development teams to implement fixes and efficiency improvements
System Maintenance: Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)
Documentation & Knowledge Sharing: Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides
On-Call Support: Participate in an on-call rotation to provide 24/7 support for critical production systems
Qualification
Required
7-10 years of hands-on experience in supporting high-volume, critical applications
Deep expertise across core technology stack
Solid understanding of the financial services domain
Act as the primary point of contact for high-priority production incidents
Drive timely resolution, perform root cause analysis (RCA), and implement preventive measures
Proactively monitor the health, performance, and capacity of production applications using advanced monitoring tools like Splunk and New Relic
Develop and maintain dashboards, alerts, and runbooks
Evaluate, approve, and oversee production changes adhering to Change Management protocols
Participate in release and deployment activities
Identify performance bottlenecks in application code and infrastructure (Java, Database, Cache)
Collaborate with development teams to implement fixes and efficiency improvements
Perform regular system maintenance, health checks, and capacity planning for application infrastructure running on AWS and Pivotal Cloud Foundry (PCF)
Create and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides
Participate in an on-call rotation to provide 24/7 support for critical production systems
Core Programming: Java (Deep proficiency) 7+ Years
Frameworks: Spring Boot (Microservices architecture-Extensive)
Frontend: React (Understanding of application flow): Proficient
Cloud/PaaS: AWS, Pivotal Cloud Foundry (PCF): Strong
Database: MySQL (Querying, optimization, troubleshooting): Strong
Caching/Messaging: Redis, Cache Management principles: Expert
Monitoring/Logging: Splunk, New Relic: Expert (Developing queries, dashboards, alerts)
Process: Incident Management, Change Management: Strong (ITIL framework knowledge is a plus)
Fair to strong understanding of the Banking and Financial Services industry
Proven ability to quickly analyze complex technical issues, provide effective workarounds, and drive permanent resolutions under pressure
Excellent communication skills, capable of summarizing technical issues and updates to both technical and non-technical stakeholders
A self-starter with a strong sense of ownership and urgency
Bachelor's degree in computer science, Engineering, or a related field (or equivalent practical experience)
Preferred
Specific knowledge in one or more areas: Credit Cards (Issuance, transactions, reconciliation), Payments (Gateways, processing, settlement), Loans (Origination, servicing, payment processing)
Company
Visionary Innovative Technology Solutions LLC
Visionary Innovative Technology Solutions LLC (VITS) has been founded on the principle of partnering with our clients - to provide a smarter way of working.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase