Energy Job Search ยท 3 hours ago
Retail Ops, Analyst II-Collections
Houston, TX
Full-time
Hybrid
Mid, Senior Level
$30/hr - $30/hr
5+ years expENGIE North America is leading the Zero-Carbon Transition and is seeking an Analyst II-Collections. This role involves managing collection activities to recover outstanding debts, requiring strong communication and organizational skills to handle complex customer accounts and legal processes.
Staffing & Recruiting
No H1B
Responsibilities
Responsible for managing and executing collection activities to ensure timely recovery of outstanding debt owed to ENGIE Resources
Specialize in the collection of outstanding balances and term fees
Address escalated customer collection issues from the Customer Care Center
Maintain accurate notes of collection activities in billing and collection systems
Review new bankruptcy filings and monitor ongoing cases
Prepare legal documentation packages and oversee case tracking
Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
Set up and monitor Deferred Payment Plans (DPP)
Generate and review reports, including Unallocated Invoice Report and WOW Report
Provide monthly reports and other metrics as required by management
Suggest enhancements to collection policies and procedures to improve customer experience
Recommend process improvements to streamline collection activities
Ensure compliance with market rules and recommend customer drops when necessary
Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
Act as backup to Analyst when Senior Analyst is out of office
Support team initiatives and contribute to a collaborative work environment
Manage service changes related to non-payment, including: Disconnects, Reconnects, Move-outs
Ensure all transactions are processed accurately and in compliance with company policies and market rules
Coordinate with internal teams to resolve any issues tied to non-pay service changes
Qualification
Required
Bachelor's Degree in Business or 3 years of energy industry experience in lieu of degree
Minimum 5 years business experience
Knowledge of Billing and Collections procedures
Self-motivated without assistance from Manager
Proficiency with standard office software packages
Exceptional communication, listening, and problem-solving skills
Strong attention to detail and ability to manage multiple priorities
Ability to handle stressful situations and maintain composure
Proficiency in market rules related to collection procedures
Strong organizational and reporting skills
Preferred
Bankruptcy experience
Preferably 3 years High Volume corporate Collections experience
Experience with legal documentation and case tracking
Benefits
This role is eligible for our hybrid work policy
Company
Energy Job Search
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201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase