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Heights Finance Corporation · 3 hours ago

Branch Manager

Bloomington, IL

Full-time

Onsite

Entry, Mid Level

$54K/yr - $82K/yr

1+ years exp

Heights Finance Corporation is a leading consumer credit lender with over 50 years of experience in providing credit solutions. The Branch Manager will be responsible for driving branch growth, overseeing loan processes, managing delinquent accounts, and developing a high-performing team to deliver exceptional customer service.

FinanceFinancial Services

Comp. & Benefits

Responsibilities

Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals

Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service

Address Delinquency: Proactively manage delinquent accounts with urgency

Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism

Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do

Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts

Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations

Qualification

Customer ServiceTeam DevelopmentLeadershipConsumer Finance ExperienceProject ManagementCareer DevelopmentCommunity ImpactGuiding Clients

Required

Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support

1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth

Commitment to career advancement, with a history of taking on new challenges and continuous learning

Experience in guiding clients or stakeholders through various processes, providing support and advice

Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment

High School diploma or equivalent; associate or bachelor's degree is a plus