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US Tech Solutions · 4 hours ago

Content Experience Designer

San Francisco Bay Area

Contract

Hybrid

Mid Level

$70/hr - $75/hr

US Tech Solutions is a global staff augmentation firm providing talent on-demand. They are seeking a Content Experience Designer who will develop human-centered experiences and collaborate with cross-functional teams to improve customer experiences through research-driven design approaches.

Information Technology

Growth Opportunities

Responsibilities

Develop human-centered experiences that provide personalized, clear, helpful, and inclusive digital + human solutions for customers

Identify where user needs intersect with business goals across the entire user journey

Plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability

Demonstrate deep understanding of target customers through internal/external research

Collaborate with product managers, software engineers, and agilists to execute product vision and roadmap

Facilitate cross-functional human-centered design sessions to build empathy for users and identify continuous improvements for the product roadmap

Qualification

Content strategyUX writingUser-centered content designDesign thinkingCustomer experience researchPerformance measurementVisionPlanningChannel alignmentAgile methodologyResearch skillsStorytellingCollaborationFacilitation

Required

Bachelor's degree, or equivalent work experience

User experience design or similar experience

Craft skills: content strategy, UX writing, storytelling, vision and planning, design thinking, user-centered content design, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics

Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability

Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)

Strong collaboration with product managers, software engineers, and agilests to execute product vision and roadmap

Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap