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Applied Systems · 3 hours ago

Customer Success Manager

Dallas, TX

Full-time

Hybrid

Mid Level

$65K/yr - $95K/yr

3+ years exp

Applied Systems is committed to transforming the insurance industry by providing innovative solutions for independent insurance agents. They are seeking a Customer Success Manager to forge strong relationships with enterprise customers, implement strategies for platform adoption, and ensure high customer satisfaction through first-class service and collaboration with internal teams.

InsuranceSoftware

Work & Life Balance

Responsibilities

Forge strong, productive relationships with enterprise customers

Develop and implement strategies to achieve maximum adoption of the EZLynx platform

Provide first-class customer service, resulting in high NPS scores

Collaborate with internal teams to resolve customer issues and communicate product requests in a timely manner

Understand, analyze, and solve challenging customer requests with creative solutions

Monitor customer usage metrics, areas for improvement, and new product features

Develop a deep understanding of customer business initiatives and create strategic success plans to help them achieve their goals

Gauge customer engagement and provide feedback to internal teams for product and service improvements

Continuously drive communication and customer advocacy across departments to ensure a consistent customer experience

Occasionally travel for customer events or team meetings

Qualification

Customer Success experienceSalesforce proficiencyPower BI proficiencyExcel proficiencyInsurance industry experienceEmpathyPresentation skillsCreative problem-solvingOrganizational skills