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NEOGOV · 3 hours ago

Public Services Assistant - Skykomish - 22.5 Hours

Skykomish, WA

Full-time

Onsite

Entry Level

$32.29/hr - $39.25/hr

3+ years exp

King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service in the Skykomish and Carnation Libraries. The PSA assists patrons with information about library materials, equipment, programs, and services, while also managing library technology and addressing patron behavior issues.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides information and readers’ advisory assistance in person, online, and over the phone

Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources

Educates, trains, and assists patrons with library technology, equipment and resources

Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary

Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution

Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms

Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate

Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate

Promotes and displays materials, services, and programs

Assists with delivery, preparation and staffing support of library programs and outreach

Performs daily cash handling and register functions, and associated reconciliation and deposits

Attends and actively participates on internal committees

Provides mentoring and training for staff in areas of expertise

Performs duties of lower classifications as needed

Performs other related duties as assigned

Qualification

Customer service experienceLibrary technology proficiencyBasic computer troubleshootingMicrosoft Office SuiteAnalytical skillsCommunication skillsTeamworkConflict resolutionAttention to detailFlexibility

Required

Associates or technical degree or certificate

Three years' experience in a library or other service-oriented setting

Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered

Proficiency in basic computer operations troubleshooting

Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint

Model for customer service mindset and delivery

Develop and maintain cooperative working relationships

Demonstrated commitment to community

Maintain calm in stressful and ambiguous situations

Analytical and decision-making skills to assess an issue to determine an optimal solution

Flexible in an environment with constant interruptions

Attentive to detail and accuracy of tasks

Adept communication and listening skills with various and diverse audiences

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position

Benefits

Annual Leave (Vacation).

Sick Leave

Holidays - KCLS celebrates twelve (12) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.

Medical/Dental Insurance Benefits

Retirement - Public Employee Retirement System (PERS)

Flexible and Dependent Care Spending Accounts and Health Saving Account

Life and Accidental Death & Disability, Long Term Disability Insurance

Optional/Voluntary Benefits

457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.

Employee Assistance Program (EAP)

Ride-Wise

Tuition Assistance

Language Class Funding