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Global Industrial Company · 2 hours ago

Technician, Service 1

New England, ND

Full-time

Onsite

New Grad, Entry Level

Global Industrial is an industry leader providing industrial equipment and supplies to businesses throughout North America. The Technician, Service 1 role is responsible for providing outstanding customer service and performing maintenance and repairs on machinery and equipment.

ConstructionIndustrialManufacturingMedicalOffice SuppliesSecurityService IndustrySupply Chain Management

Responsibilities

Responsible for providing outstanding CUSTOMER SERVICE

Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions

Discusses machine operation variation with customers to diagnose problem and repair machines

Dismantles machine parts to detect wear, misalignment, or other problems

Removes and replaces worn or defective parts

Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery

Realigns and adjusts components such as spindles and clutches

Installs and repairs electronic components of machinery of equipment

Start machines and equipment to test proper operation following repair

Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received

Organize with dispatcher scheduled repairs and PM’s at similar locations on the same day, as time and location permits

Organize new service requests with dispatcher in the same working area, as time permits

Complete timecards accurately and completely throughout the day

Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda

Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System while at each location

Organize parts received for van stock and follow up customer repairs

Work efficiently together with dispatcher for most productive route each day

Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle

Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to time, deem necessary

Work safely in different types of environments and always putting SAFETY FIRST

Qualification

Mechanical aptitudeHandMechanical toolsCustomer serviceTime-managementSafety awarenessDependabilityCommunication skillsDetail oriented

Required

High school diploma or general education degree (GED); good mechanical aptitude/skills

Self-starter with entrepreneurial spirit who operates business within the framework of each customer's business structure

Good driving record

Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Excellent time-management skills

Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Detail oriented

Excellent listener

Determination to be own manager

Skilled in the use of hand and mechanical tools

Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality

Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

Excellent attendance

Responds to service request in a timely manner – High Sense of Urgency

Follows instructions, responds to management direction

Takes responsibility for own actions

Maintain a valid driver's license and safe driving skills

Must, at all times meet state and federal regulations

While performing the duties of this job, the associate is occasionally required to drive long hours

The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell

The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds

Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly

Grease tank installers will need to be able to work on a ladder running overhead piping

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Travel up to an average of 300 miles per day

Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals