TECHNICAL SUPPORT SPECIALIST jobs in United States
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State of Illinois · 4 hours ago

TECHNICAL SUPPORT SPECIALIST

positionSpringfield, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $94K/yr

The State of Illinois is committed to diversity and inclusion in its workforce. The Technical Support Specialist will provide technical support to TRS employees and users, managing workstations, upgrading software, and resolving helpdesk tickets.

AssociationGovernmentOffice AdministrationReal Estate
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Assist in managing Windows/Linux workstations
Upgrading, installing, and configuring application software and computer hardware
Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
Assist with drafting and/or updating procedures and documentation as assigned
Assist IT staff for planning and implementing new or upgrades of IT infrastructure
Training technical and non-technical staff on new systems, protocols, and best practices
Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
Occasional travel may be required
Perform other duties as required or assigned

Qualification

Windows/Linux managementPowerShellScriptingHelpdesk supportTechnical documentationCommunication skillsInterpersonal skillsTeam collaborationTime management

Required

Associate degree in Computer Science or other related technical discipline
Relevant experience may substitute for the degree requirement on a year-for-year basis
Fundamental knowledge of and experience working with PowerShell or other scripting language
Established communication skills, emotional intelligence, humility, and drive
Must be able to work within a fast-paced environment that requires frequent attention shifts
Proactive, self-starter able to work with limited supervision
Good time management skills

Preferred

Bilingual skills welcome

Benefits

Medical, dental and vision coverage
TRS retirement pension plan
Option to contribute to additional State of Illinois deferred compensation plans

Company

State of Illinois

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State of Illinois is the state governance platform of Illinois.
location
Springfield, Illinois, USA
people-size10001+ employees
web-link
https://www2.illinois.gov/

Funding

Current Stage
Late Stage

Leadership Team

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J.B. Pritzker
Governor
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