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Municipal Credit Union · 2 hours ago

Member Service Representative

New York, NY

Full-time

Onsite

New Grad, Entry Level

$24/hr - $26/hr

Municipal Credit Union is a long-established financial institution dedicated to providing affordable financial products and services to its members. The Member Service Representative is responsible for delivering excellent service, conducting member interviews, processing new accounts and loan applications, and ensuring compliance with policies and regulations while creating a premier member experience.

BankingFinanceFinancial Services

Responsibilities

Ensure excellent member service; every member, every transaction, every time

Conduct member interviews to uncover the needs of members to better help improve their overall financial situation

Process the opening and overall onboarding of new members

Perform account maintenance, changes, servicing, etc. on existing accounts

Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures

Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking

Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience

Cross-sell additional products and services to best-fit member need(s)

Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently

Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings

Demonstrate professionalism and empathy during member interactions

Assist branch team members in driving referrals for new accounts and loans

May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals

May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing

Maintain comprehensive knowledge of MCU products and services

Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment

Back up teller line as needed

Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner

Participate in the opening and closing of the branch

Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance

Assist with community engagement outreach programs

Maintain the highest level of confidentiality and discretion of member’s and their financial information

Perform other duties as required

Travel as required

Perform other duties as requested and special projects as assigned

Member service skills

Research and problem-solving skills

Ability to multi-task; good time management skills

Qualification

Retail banking experienceMicrosoft Office SuiteInterpersonal communicationProblem-solving skillsTime management skillsTechnologically proficientMember service skillsHigh ethical standards