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SmartSign · 1 week ago

Sales Representative (Sales & Customer Support)

United States

Full-time

Remote

Mid Level

SmartSign is a company focused on converting warm, motivated buyers into long-term customers through a quota-carrying inside sales role. The Sales Representative will manage inbound and outbound leads, guiding customers through the sales process while aiming to meet performance targets and maximize customer value.

E-Commerce

Responsibilities

Own and manage a high-volume inbound and follow-up outbound pipeline from first contact through close

Consult with customers by phone and email to understand use cases, timelines, and budget

Recommend the right products and configurations across a broad catalog to maximize customer value

Close new business and expand existing accounts through cross-sell and upsell opportunities

Educate customers on website functionality, product options, pricing, and order workflows

Coordinate complex or custom orders, ensuring accurate specifications and on-time delivery

Proactively follow up on open quotes, abandoned carts, and previously active accounts

Record all activities, opportunities, and notes with high accuracy and discipline

Provide structured feedback to Marketing, Product, and Operations on trends, objections, and opportunities

Partner with developers and internal teams to suggest enhancements to the online buying experience and sales tools

Maintain strong product knowledge, staying current as new products, features, and promotions are introduced

Consistently hit and exceed individual KPIs and team sales targets

Actively participate in training, coaching, role-plays, and performance reviews to continuously improve

Qualification

Quota-carrying inside salesSales tools proficiencyE-commerce experiencePhone presenceProfessional communicationOpenness to coachingTeam-oriented mindset