VLS Systems Inc ยท 4 hours ago
Senior Desktop Support
Madison, WI
Contract
Onsite
Senior Level, Lead/Staff
10+ years expVLS Systems Inc is seeking a Senior Desktop Support professional to join their User Support Service team. This role involves providing first and second level technical troubleshooting, ensuring high-quality customer service, and supporting the institution's mission through IT solutions.
CRMInformation TechnologyMobileRoboticsSoftware
Hiring Manager
Kris Nanda
Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommend procedural improvements to unit leadership
Qualification
Required
Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory is required
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service is required
At least 10 years' experience in the following: Knowledge of computer software, operating systems, hardware and networking is required
At least 10 years' experience in the following: Experience with Microsoft Active Directory is required
At least 10 years' experience in the following: Hardware and software troubleshooting skills are required
At least 10 years' experience in the following: Able to work in a team as well as independently
At least 10 years' experience in the following: Experienced in providing professional and courteous customer service is required
Preferred
Excellent verbal and written communication skills is preferred
Three or more years relevant work experience with Windows 10/11 is preferred
Experience with a ticketing system such as JIRA
Two or more years relevant work experience with OSX is preferred
Experience and knowledge of computer security is preferred
Company
VLS Systems Inc
VLS Systems is an information technology company that provides system integration and custom software development services.
51-200 employees
H1B Sponsorship
VLS Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (11)
2023 (16)
2022 (15)
2021 (29)
2020 (75)
Funding
Current Stage
Growth StageCompany data provided by crunchbase