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Ace Hardware Corporation · 2 hours ago

WLA General Manager

Chapel Hill, NC

Full-time

Onsite

Mid, Senior Level

$62K/yr - $62K/yr

Ace Retail Group is a division of Ace Hardware Corporation, one of the largest hardware retailers in the United States. The General Manager is responsible for ensuring superior customer service, developing associates, driving sales and profitability, and maintaining effective budget management.

HardwareRetailService Industry

H1B Sponsor Likely

Responsibilities

Provide positive representation of Ace Retail Group

Proactively assist customers in solving problems

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store

Provide a friendly, outgoing demeanor; work well with customers as well as associates

Ensure all calls and pages are answered promptly, courteously and effectively

Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration

Possess excellent product knowledge and knowledge of store layout and location of products

Ensure a positive, professional and safe work environment for all associates

Supervise the general operations of the entire store

Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives

Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions

Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)

Ensure receiving, checking in, stocking of merchandise for the store is being done completely

Responsible for maintenance of back stock levels

Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas

Provide assistance in the overall general maintenance of the store

Ensure forklift operations and receiving is completed in a safe and efficient way

Ensure weekly price changes are being completed

Ensure monthly cycle counts and negative on hand reports are being completed

Ensure signage is current in the entire store

Provide a clean and orderly sales floor, including end caps and ad goods merchandised

Ensure special orders and rain-checks are being completed properly

Ensure ad signage and products are ready for the customers

Perform all other duties as assigned

Responsible for the P & L and other corresponding reports

Assist District Manager with the budget process for sales and expenses

Manage payroll and other controllable expenses

Responsible for the implementation of Store Support programs

Attend trade shows and seminars with company guidance

Responsible for successful Loss Prevention, Safety and Internal Audits

Assist with special projects within the district as set forth by the District Manager

Conduct weekly management staff meetings

Ensure effective training and development of all associates

Recruit prospective associates for possible management positions throughout Ace Retail Group

Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management

Actively recruit and promote the advancement of Ace Retail Group associates

Become an integral part of the community in which you live and work through civic organizations and being community minded

Challenge all associates to think of ways to better merchandise product, control expenses and increase sales

Lead by example; be approachable by all associates and customers

Qualification

Retail management experienceInventory managementCustomer serviceBudget managementLoss preventionTeamworkLeadershipCommunication

Required

High School or GED equivalent

Must have previous retail management experience

Standing, walking, lifting (up to 25lbs) and climbing

Preferred

Hardware experience preferred

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees

http://www.acehardware.com/

H1B Sponsorship

Ace Hardware Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (5)

2020 (1)