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First Supply LLC · 4 hours ago

Customer Service Consultant

Rhinelander, WI

Full-time

Onsite

Mid Level

3+ years exp

First Supply LLC is a leading wholesale distributor providing industrial customers and building contractors with a wide range of products and services. They are seeking a Customer Service Consultant to enhance their team, focusing on providing a Best-In-Class Customer Experience and resolving customer inquiries related to plumbing, septic, or HVAC products.

ManufacturingWholesale

Responsibilities

Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product

Quickly and effectively find creative ways to meet customer’s needs

Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation

Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives

Recommend products and provide service to customers, based on customer’s specific needs

Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues

Meet customers to demonstrate and explain features of products; and instruct customers in use of products

Prepare and present quotations to meet customer needs

Accurately enter customer sales orders onto the business system

Ensure product orders are shipped in a timeframe to meet customer’s needs

Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships

Identify and develop profitable new sales opportunities

Contact or visit potential customers to evaluate their needs, and promote the sale of products and services

Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems

Identify trends in customer satisfaction or dissatisfaction and make recommendations

Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products

Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed

Attend sales and product review meetings

Attend training programs as required

Keep records as required

Other duties as assigned by the General or Department Manager

Qualification

Product knowledgeCustomer satisfactionCommunication skillsComputer skillsProblem-solvingMathematical skillsAttendanceEnglish proficiency

Required

Three years of related experience or equivalent training in trade fields

Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)

Computer knowledge and skills with the ability to learn First Supply LLC's business system

Ability to assess customer needs and provide customer satisfaction

Ability to communicate information and ideas effectively with customers by telephone and in person

Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment

Ability to read, speak, understand, and write English

Ability to add, subtract, multiply and divide all units of measure

Attendance on a regular and consistent basis